Contact Us

IBC has consumer information centres in all of its regional offices to address specific questions that may not be covered on this website. If the information officers at these centres do not know the answers to your specific questions, they will direct you to someone who does. Please don’t hesitate to give them a call.

For information regarding your particular insurance policy, please contact your insurance representative.

Regional Offices and Consumer Information Centres

To contact IBC online, click here.

British Columbia, Saskatchewan and Manitoba	Alberta and The North
510 Burrard Street, Suite 1010 Vancouver, BC V6C 3A8 Tel: 604-684-3635 Fax: 604-684-6235 Consumer information: Toll-free: 1-877-772-3777 (BC, Saskatchewan and Manitoba only) Hours: M-F 8:30 a.m. – 4:30 p.m.	10722-103 Avenue, Suite 401 Edmonton, AB T5J 5G7 Tel: 780-423-2212 Fax: 780-423-4796 Consumer information: Toll-free: 1-800-377-6378 (Alberta and The North only) Hours: M-F 8:30 a.m. – 4:00 p.m.
Ontario	Quebec
777 Bay Street, Suite 2400 P.O. Box 121 Toronto, ON M5G 2C8 Tel: 416-362-2031 Fax: 416-644-4961 Consumer information: Tel: 416-362-9528 Toll-free: 1-800-387-2880 (Ontario only) Hours: M-F 8:00 a.m. – 6:00 p.m.	800, Place-Victoria, bureau 2410 C.P. 336, Tour de la Bourse Montreal, QC H4Z 0A2 Tel: 514-288-1563 Fax: 514-288-0753 Consumer information: Tel: 514-288-4321 Toll free: 1-877-288-4321 (Québec only) Hours: M-F 8:30 a.m. – 4:30 p.m.
Atlantic
1969 Upper Water Street, Suite 1706 Halifax, NS B3J 3R7 Tel: 902-429-2730 Fax: 902-420-0157 Consumer information: Toll-free: 1-800-565-7189 (Atlantic provinces only) Hours: M-F 8:30 a.m. – 4:30 p.m.

Other Offices

Head Office	Insurance Information Services and Investigative Services
777 Bay Street, Suite 2400 P.O. Box 121 Toronto, ON M5G 2C8 Tel: 416-362-2031 Fax: 416-361-5952	2235 Sheppard Avenue East Atria II, Suite 1100 Toronto, ON M2J 5B5 Tel: 416-445-5912 Fax: 416-449-9357
Ottawa
155 Queen Street, Suite 808 Ottawa, ON K1P 6L1 Tel: 613-236-5043 Fax: 613-236-5208